Terms and Conditions

Effective January 1, 2026

Complete Lake Forest Concrete Company, lakeforestconcretecompany.com, hi@lakeforestconcretecompany.com

Accepting these terms

These terms apply when you use this website or ask Complete Lake Forest Concrete Company, a concrete contractor in Lake Forest, CA, to give you an estimate or do work at your property. By using the site or booking work with us, you agree to them.

If you don't agree, please don't use the site. You can still call us at (949) 619-8295 with any questions before you decide.

In these terms, "we", "us" and "our" mean Complete Lake Forest Concrete Company. "You" means the person using the site or the property owner who hires us.

What we do and what this site is for

We build and repair concrete for homes and businesses, including driveways, patios, sidewalks, steps, pool decks, garage floors, footings, slab foundations and retaining walls. Our home page lists the services we offer and many of the cities we work in. Our About page tells you more about the business.

What you read on this site is general information about concrete work. It isn't a promise about your job, because every property is different. The soil, the slope, where water runs and what's already there all change what a job needs. The written estimate we give you after seeing your property is what describes your job.

Estimates and pricing

Estimates are free and come with no obligation. We base them on what we can see and measure at your property on the day we visit.

Your estimate lists the work, the price and how long the price holds. We won't start work until you've accepted it.

Some things only show up once the old slab is out or the ground is dug, such as soft or wet soil under the slab, buried roots, old concrete, or pipes and lines in the way. If we find something like that, we'll stop, show you, explain what it means for the job and agree on any change in price with you before we go ahead. We don't add charges you haven't approved.

Changes you ask for after you accept the estimate, such as a bigger area, a different finish or added steel, are priced separately and agreed in writing before we do them.

Scheduling, weather and cancellation

We'll give you a start date when you accept the estimate. Concrete depends on the weather and on suppliers, so dates can move. Heavy rain or extreme heat can make a pour weak, and we will reschedule rather than pour in conditions that put the slab at risk. We'll tell you as early as we can if a date has to change.

You agree to give us clear access to the work area on the scheduled days, with vehicles moved and pets kept inside. If you need to reschedule or cancel, please call us as soon as you know. If you cancel after we've ordered materials or started work, you may owe for materials ordered and work already done, as your estimate or agreement states.

You also agree to keep people, pets and vehicles off new concrete until we tell you it's ready. Fresh concrete needs time to cure, or harden, before it can carry weight, and damage from using it too early isn't covered.

Payment

Your estimate or agreement states the payment schedule, including any deposit and when the balance is due. Unless it says otherwise, the balance is due when the work is finished.

If a payment is late, we may pause work until it's made. Where California law allows, you may also be responsible for reasonable costs of collecting an unpaid balance, and we may use the rights the law gives contractors who haven't been paid.

Our guarantee and what it doesn't cover

We stand behind our work and want you satisfied with every job. If something isn't right with work we did, call us and we'll come out, look at it and make it right where the problem comes from our workmanship.

Concrete can crack. We prepare the base, plan for drainage and cut control joints, which are planned grooves that give the slab a place to crack in a straight line, so cracking happens where we chose and stays small. Small hairline cracks, slight color differences between pours and minor surface changes are normal for concrete and aren't defects.

Our guarantee doesn't cover damage from soil movement, tree roots, flooding or water from sources we didn't build, heavy vehicles or loads beyond what the slab was built for, de-icing or harsh chemicals, use before the concrete was ready, or repairs and changes made by others.

Apart from what this section and your written agreement say, the site and our services are provided without other warranties, express or implied, to the extent California law allows.

Limits on our liability

We're licensed and insured, and we're responsible for our own work. To the extent the law allows, we're not liable for indirect or consequential losses, such as lost use of a driveway, lost income or other costs that follow from a delay or a problem with the work.

To the extent the law allows, our total liability for any claim about a job is limited to the amount you paid us for that job. Nothing in these terms limits any right you have that California law says can't be limited.

We're also not responsible for how you use the information on this website. It's general guidance, not advice for your specific property.

If we disagree

If you have a problem with our work or a bill, please call us first. Most issues get settled quickly by talking and taking a look at the job together.

If we can't settle it that way, we both agree to try in good faith to resolve it through mediation before going to court. Any court case will be brought in Orange County, California, unless the law requires otherwise.

Which law applies

These terms, and any work we do for you, are governed by the laws of the State of California.

Changes to these terms

We may update these terms from time to time and will post the new version on this page. The terms in place when you accepted your estimate apply to that job.

If any part of these terms can't be enforced, the rest still applies.

Questions about these terms

If anything here isn't clear, call us at (949) 619-8295 or reach us through our Contact page. We're available Monday through Friday from 6 AM to 9 PM and on weekends from 7 AM to 9 PM, and we respond within 1 business day.